Return & Exchange Policy

At Taiff NYC, we want you to be fully satisfied with your purchase. If you need to return an item, please review our policy below.

Returns

• Eligibility: Returns are accepted within 7 days of the purchase date.
• Condition: Items must be unused, in their original packaging, and include all accessories, manuals, and tags.
• Non-returnable items:
• Hair tools that have been used (for hygienic reasons).
• Final sale or promotional items.
• Gift cards.

How to Start a Return

1. Contact our team at info@taiffnyc.com within 7 days of purchase with your order number and reason for return.
2. We’ll provide you with a Return Authorization (RA) number and instructions.
3. Ship your item back using a trackable service.

Please note: Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

• Refunds are issued to the original payment method after the returned item is received and inspected.
• Shipping costs are non-refundable.
• Please allow 5–7 business days for processing after we receive your return.

Exchanges

If you’d like to exchange your item, contact us at info@taiffnyc.com within 7 days of purchase, and we’ll guide you through the process.

Defective or Damaged Items

If your order arrives damaged or defective, notify us within 7 days of delivery at info@taiffnyc.com. We’ll arrange a replacement or refund at no cost to you.

Buy Now, Pay Later (BNPL) Orders

If you purchased using a financing option (e.g., Shop Pay Installments), refunds will be applied to your payment plan balance. For more details, please refer to your installment provider.

Questions?

We’re here to help! Contact us at info@taiffnyc.com for any assistance.